Shipping
No - not currently due to COVID19 causing unreliable international shipping delays. All of our orders are shipped to US locations via USPS or UPS (with the exception of military APO/FPO/DPO destinations.)
It depends on where you are and what type of shipping you choose (Standard Shipping or Priority Shipping?). Standard shipping typically takes 3-7 business days to arrive. Priority Shipping, however, can range from 1-4 business days to arrive. Delivery details along with tracking information will be provided in your delivery confirmation email.
Note: Due to COVID-19, we have been experiencing several delays with our order deliveries within the USPS and UPS shipping networks. Standard Shipping can take up to 3 weeks, but most orders arrive within 3-5 business days. Please contact us if you have any questions regarding the status of your order if it has been more than two weeks since you received an "order shipped" notification.
We financially support one or more projects that are actively working to protect forests from illegal deforestation. By helping protect these forests we are preserving trees that play a vital role in photosynthesis. An algorithm combines data from us with industry data and peer-reviewed models to determine how much CO2 your shipment releases into the environment, and then works with Pachama to determine the cost of offsetting those emissions.
Because our goal is to make sure that your CO2 shipping emissions are offset entirely, all values that are used in the data models are rounded up.
For each order we use the weight of the shipment, distance traveled according to the tracking data, and the type of transportation (Truck or plane carbon emissions, determined by speed and distance).
Read more about how our "carbon neutral" shipping is protecting forests and ecosystems in the Pachama project
Product
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Simply reference our Returns/Exchanges page to begin the process. Please note that all returns are subject to a restocking fee of up to $7, which will be deducted from your refund or credit.
Yes! We understand that sometimes items do not fit as expected. We offer free shipping both ways for exchanges. Simply reference our Returns/Exchanges page to begin the process. Your replacement item(s) will be sent to you as soon as we receive the item(s) that you are sending back to us.
Some of our products are 100% USA made, some are not. Each product we offer details whether it's imported or 100% made in the USA within the product description of each product page. Please reference that information if you are curious about a specific product.
Our main priority is to offer high quality products at a reasonable price. We strive to produce 100% American made products when possible, but the fact of the matter is, producing American made products is always more expensive and typically of lesser quality than products that are sourced overseas. That said, most of the products that we outsource arrive as blank products and are subsequently printed/embroidered/finished right here in the USA. It's a tough balance, but we do our best to provide jobs in the USA while maintaining our quality standards.
Rest assured, the blank products sourced overseas are sourced from trusted manufacturers. That means that our products are produced by suppliers who value and protect the rights of their workers as well as to improve the conditions in which they work. Read more about our social responsibility.
You may reach out to us directly via our Contact Us page if you have any further questions regarding our manufacturing process, we would be happy to help!
Other
We do not currently offer any ambassador programs.
Unfortunately, this is not something that we offer. We do, however, include a free promotional decal with all apparel or headwear orders (when supplies are available).