We ship to a variety of countries. If you have ever received packages from the US before than you are more than likely eligible for international shipping.

The Customer will be responsible for duties and import taxes. Taxes and duties are not included in our shipping cost.

You can find additional information on our shipping policy page or you can contact us

It depends on where you are and what type of shipping you choose (USPS First Class, USPS Priority, UPS Ground, or UPS 2ND Day Air?). USPS First Class, USPS Priority and UPS Ground typically takes 2-7 business days to arrive. UPS 2ND Day Air, however, can range from 1-2 business days to arrive. Delivery details along with tracking information will be provided in your shipping confirmation email.

Please note that in most cases we only ship UPS due to a better quality of service and delivery. We ship USPS only when required (PO, APO, HI, AK and international).

You can find additional information on our shipping policy page or you can contact us

We financially support one or more projects that are actively working to protect forests from illegal deforestation. By helping protect these forests we are preserving trees that play a vital role in photosynthesis. An algorithm combines data from us with industry data and peer-reviewed models to determine how much CO2 your shipment releases into the environment, and then works with Pachama to determine the cost of offsetting those emissions.

Because our goal is to make sure that your CO2 shipping emissions are offset entirely, all values that are used in the data models are rounded up.

For each order we use the weight of the shipment, distance traveled according to the tracking data, and the type of transportation (Truck or plane carbon emissions, determined by speed and distance).

Read more about how our "carbon neutral" shipping is protecting forests and ecosystems in the Pachama project

First, we encourage you to check with any neighbors or members of your household. We have seen that often a package was delivered to a neighbor or a household member picked up the package. 

Another thing we have experienced is delivery drivers placing packages in hidden locations to prevent theft. Take a look around your residence to see if your package is in a hidden spot.

If that has no luck then please contact us and we will help you out.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Simply reference our Returns/Exchanges page to begin the process. Please note that all returns for a refund will have $7.99 deducted from your refund to cover return shipping.

Yes! We understand that sometimes items do not fit as expected. We offer free shipping both ways for exchanges. Simply reference our Returns/Exchanges page to begin the process. Your replacement item(s) will be sent to you as soon as we receive the item(s) that you are sending back to us.

Some of our products are 100% USA made, some are not. Each product we offer details whether it's imported or 100% made in the USA within the product description of each product page. Please reference that information if you are curious about a specific product.

Our main priority is to offer high quality products at a reasonable price. We strive to produce 100% American made products when possible, but the fact of the matter is, producing American made products is always more expensive and typically of lesser quality than products that are sourced overseas. That said, most of the products that we outsource arrive as blank products and are subsequently printed/embroidered/finished right here in the USA. It's a tough balance, but we do our best to provide jobs in the USA while maintaining our quality standards.

Rest assured, the blank products sourced overseas are sourced from trusted manufacturers. That means that our products are produced by suppliers who value and protect the rights of their workers as well as to improve the conditions in which they work. Read more about our social responsibility.

You may reach out to us directly via our Contact Us page if you have any further questions regarding our manufacturing process, we would be happy to help!

A simple and effective way to wash our hats is to mix some dish soap and some water, and use a soft brush to scrub the stains. 

We have found that this does the trick but if you need a deeper clean more info can be found on our product care & wash instructions page.

All of our hats are adjustable. The largest recommended size for our hats is 7 ¾ and that is the last two snaps snapped.

We do not currently offer any ambassador programs.

Unfortunately, this is not something that we offer. We do, however, include a free promotional decal with all apparel or headwear orders (when supplies are available).